This policy explains when an item can be returned, how refunds are processed, and what happens when a product is fulfilled by a marketplace seller or shipping partner.
Simulate Intelligence Private Limited
36 Emami Nest 8th Main 16th Cross, Malleshwaram Bengalur 560055
Returns are accepted for items that are damaged, defective, incorrect, or materially different from the listing, provided the issue is reported within the return window shown at checkout or in the order details.
Some products may be non-returnable because of hygiene, safety, customisation, digital delivery, or seller-specific rules. Those limits will be shown before purchase where applicable.
Contact support with your order number, product details, and a short description of the issue. We may ask for photos or a short video to confirm the defect or mismatch.
Once approved, we will share pickup or drop-off instructions, depending on the fulfilment partner and serviceability in your area.
Approved refunds are generally processed to the original payment method. The time required for the amount to appear in your account may vary by bank, card issuer, or payment wallet.
If a refund is tied to a partial return, shipping adjustment, or merchant review, we will share the applicable amount before processing.
Returned products should be unused, in original packaging, and accompanied by the accessories or tags that were shipped with the order, unless the item was received in damaged condition.
If the item is returned in a condition that prevents inspection or resale, we may decline the refund or deduct reasonable restoration costs where permitted.